What should a leader do when they make a mistake? Nobody likes to “step in it,” but leadership mistakes will happen. What you do when they occur makes all the difference. Do these three things well, and you may end up with a stronger team than you started with.
Early in his life, Benjamin Franklin fell into conversation with a friend of his. As Franklin retells the story in his autobiography, “a Quaker Friend…kindly inform’d me that I was generally thought proud.” The Friend went on to describe Franklin’s behavior as insolent and overbearing. And he said that in conversation, being merely being right about […]